Last updated: August 6, 2026

Short answers to what we get asked most. Each figure below is the same figure that appears in the policy it comes from.

How long will my order take?

Between 9 and 14 business days altogether — 1 to 2 days for us to pick, check and pack, then 8 to 12 days in transit with An Post. Our cut-off is 18:00 (IST) Irish Standard Time – Dublin; orders after that start the next working day. The Shipping Policy has the detail.

Do you charge for delivery?

No. Standard tracked delivery is free on every order, no minimum spend. If you want your order handled first and insured in transit, the Priority & Insured Shipping upgrade is €2.95.

Who is behind Ryan Dublin, and where do you ship from?

Ryan Dublin is a brand operated by USEEMALL LTD, a company registered in the United Kingdom under company number 13324887, serving customers in Ireland. Orders may be dispatched from a fulfilment centre outside the European Union.

Where do you deliver?

Ireland only at present.

Something arrived damaged or faulty — what now?

Email us the order number and a clear photo, plus one of the outer box if that was damaged too. You get a replacement or a full refund, whichever you prefer, and we pay the return postage. Telling us within 48 hours helps us claim against the carrier, but a later report is handled just the same.

Can I cancel after ordering?

Yes, free of charge within 24 hours, as long as it has not been dispatched. Put the order number in the subject line. After dispatch we cannot stop it, but your 14-day right to withdraw and the 30-day window both still apply once it lands.

What are my return rights?

Fourteen days to withdraw with no reason given, as EU law provides, plus a further 16 days that we add voluntarily — 30 days in total from delivery. Items come back unworn, tagged and in their packaging. Everything is set out in the Returns & Refund Policy.

Who pays to send something back?

You do, on a change of mind. We do, if the item was defective, damaged, or not what you ordered.

Is there a restocking fee?

No. It is €0 on every return.

How quickly is a refund paid?

Within 7 days of approval, back to the original payment method. Your bank then adds its own processing time. If 15 business days pass with nothing showing, check with the bank and then come back to us.

Do your products come with a guarantee?

Yes — a 30-day commercial warranty against manufacturing defects. Separately, and more importantly, the Consumer Rights Act 2022 gives you up to six years to pursue a remedy for goods that do not conform, with a fault in the first twelve months presumed to have been there at delivery.

How do I reach support?

Email support@ryan-dublin.com or use the form on the contact page. We read messages Monday to Friday 09:00–17:00 (IST) and Saturday to Sunday 10:00–17:00 (IST), and we aim to reply within 24 hours.

Is there a shop I can visit?

No. Ryan Dublin trades online only.

Do you handle bulk or corporate orders?

Yes. Email us with the items and quantities and we will send a quote.

Where do I track my parcel?

A tracking reference arrives by email at dispatch, and you can follow it on our order tracking page. Give it up to 48 hours to show its first scan.

Contact

Ryan Dublin
USEEMALL LTD — Company No. 13324887
Company address: Flat 4, 4 Conyngham Road, Manchester, M14 5SA, England
Returns address: sent to you by email once your return is approved
Email: support@ryan-dublin.com
Customer service hours: Monday to Friday 09:00–17:00 (IST) · Saturday and Sunday 10:00–17:00 (IST)
We aim to reply within 24 hours.